A modular efficiency programme for a dealership group: the first unit is the financing back office, to be mapped, automated and measured.
01 / 03The challenge
In a dealership group’s back office, financing files, balances and logistics pass through many hands and many systems. The work is necessary and repetitive, and it takes hours away from the people who look after customers and decisions.
02 / 03What we did
On-site mapping of the activities, with interviews with the people who carry them out. Then automation of the core activities and training for the team: the tools support existing roles, they do not replace them. The next units, from administration to sales materials, start only on the measured results of the first.
03 / 03The outcome
Ongoing. The mapping interviews with the back office and the IT team have taken place; the next step is automating the core activities and measuring the time recovered.